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Privacy Statement

Willow and Wisps (namely Rhiannon Downton) is committed to protecting your privacy and confidentiality and follows the procedures and practices defined in the Data Protection Act 1998 and 2018 [“the DPA”], the General Data Protection Regulation effective from 25 May 2018 [“the Regulation”] and any subsequent data protection legislation.

I have appropriate safeguards in place, in accordance with my data protection obligations, for the protection of any Personal Data which I process. My security controls are aligned to industry standards and good practice, providing a controlled environment that effectively manages risks to the confidentiality, integrity, and availability of your information.

The Regulation defines Personal Data as any information relating to an identified or identifiable natural person (a Data Subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Willow and Wisps is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all Personal Data, respecting the legal rights, privacy, and trust of all individuals with whom I deal.


What do I keep & use and why?

I retain records of my customer enquiries and order history, to enable me to provide answers to any queries that you may have in the future. This includes, but is not limited to, consultation documents, emails and invoices.

I retain and use my customers details to administer your account and to be able to process, fulfil and update you regarding your order(s).   I will not contact you with marketing, mailings, offers, promotional materials, newsletters or third-party information.

To respect your privacy, I will only contact you by telephone should there be a query with an order you have placed which is not appropriate to be emailed or if you have requested me to. Usual contact regarding orders will be via email if available and otherwise by telephone.

I assure you I will not transfer your personal data to any third-party without your consent, unless required to do so by law. I do not sell, rent or trade contact details, such as phone numbers or email addresses.

Should you have any concerns about details I am holding about you, please contact me by email.

Customer Consent

By using my website and/or by registering with me, you are consenting to the information above being processed and used by me in the ways stated.

Customer Security


At Willow and Wisps, I take your personal security very seriously. I do not take payment of wedding deposits through my website to ensure a high level of security. Although I use secure online banking as a preferred payment method, I am more than happy to receive your orders and details by telephone or post if you prefer, as well as payment by cheque, cash or via PayPal. Please also see my terms and conditions.

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